Privacy & your enquiry

Getting in touch

We collect the contact details, names and brief outline you provide so we can assess your enquiry, check for possible conflicts and respond to you. Please provide only a brief outline at this stage; you do not need to upload identity documents or detailed financial records with an initial enquiry.

You can optionally tell us how you heard about Magpie Family Law when enquiring or booking. We keep that answer with your enquiry to understand how people find the practice. It is separate from anonymous website analytics.

Business introductions

We use partnership enquiries and referrer contact details to discuss working together and respond to introductions. If you ask for your business to be featured on our Partners and Collaborators page, we will confirm the business details, website link and logo with you before publishing. Client referral details remain private.

Using the client portal

You can use the client portal once Daniel gives you access: you sign in with a code texted to the mobile number we have for you. We collect the information and documents you provide in the forms Daniel releases to you. We use this information to assess or carry out the work you request, manage your engagement and keep a record of communications and actions.

We use your email address and mobile number to respond to your enquiry and send appointment and portal updates. Submitting an enquiry or receiving portal access does not by itself mean we have agreed to act for you. Daniel will discuss the work and costs before an engagement is confirmed.

Optional live identity check

If Daniel releases an ID request, you can consent to a live selfie check or ask for an alternative identity review. AWS processes your camera video and uploaded licence image in the United States to check that a person is present and compare the licence photograph with the selfie. We record your consent, the licence photos used, the outcome and review scores. We do not save the live video, returned selfie or a reusable face template in the portal; AWS service processing and retention also apply. Daniel reviews the result, and an unsuccessful camera check does not automatically refuse service. A face match does not establish that a licence is genuine or valid.

Signing your client agreement on WitnessIt

Daniel may ask you to sign your client agreement on WitnessIt, a signing service, so we can confirm that it is you who signs. We give WitnessIt the agreement, your name and mobile number, and your email address if we have one. WitnessIt texts you a code to open it, and emails the code too if it has your email. Before you sign, WitnessIt’s identity provider, Didit, checks your Australian driver licence or passport and uses your phone’s camera to check that you are the person it shows. WitnessIt and Didit may process this information outside Australia.

We keep the signed agreement, WitnessIt’s record of the signing, and the result of the ID check: whether it passed, the kind of ID, the name on it and whether that matches the agreement. We do not keep images of your ID. WitnessIt deletes its copy of the signed agreement 7 days after you sign, and its own privacy policy explains how WitnessIt and Didit handle the check. If you can’t, or would rather not, use WitnessIt, tell Daniel and he will arrange another way to sign.

Website and account information

The website and portal use technical information such as request logs to operate and maintain the service. The portal uses a sign-in cookie to keep you signed in. You can block cookies in your browser, but this may prevent the portal from working. This website does not include advertising trackers.

Website analytics

We automatically record which public pages you visit, links and buttons you click, how far you scroll, and time spent with the tab visible. We record the form steps reached, coarse click positions and fixed categories of website errors, without error messages or entered values. We also record a broad device category and source such as Google, an identifiable AI assistant link or a direct visit. We record the approximate town or city your internet connection appears to come from, as estimated by our hosting provider. Your IP address is not saved with analytics events, and we do not record a suburb, postcode or street address. A temporary random visit reference joins these events; we do not link it to your name, phone number, enquiry or portal account. We do not record form answers, keystrokes, screen recordings, full referring URLs or private portal activity.

These reports help us improve the website. They are held in our existing hosting and database services and are available only to practice staff. Detailed activity is kept for 90 days. Visits from browsers signed in as practice staff are excluded. The sign-in check is not saved with analytics events. We respect browser Do Not Track and Global Privacy Control signals, as well as any unexpired analytics decline previously saved in this browser. These settings do not affect the website, booking or portal.

Address search

Address suggestions use Photon with data © OpenStreetMap contributors. Only the search text is shared with the address provider.

Service providers

We use service providers to host the website, store portal information and deliver communications. These include Vercel, Supabase, Microsoft and Twilio, and WitnessIt, with Didit and Anthropic, for signing, ID checks, video meetings and forms on WitnessIt. Information needed to provide these services may be processed by those providers, including outside Australia.

Besides your client agreement, other documents to sign, ID checks, video meetings and forms to fill in may be done on WitnessIt. WitnessIt receives what each one needs: your name, email address and mobile number, and the document or form. For a form, we may also give WitnessIt details from your portal answers, so it can fill them in for you to check. WitnessIt uses Anthropic’s Claude to read forms and suggest answers, and information may be processed outside Australia. WitnessIt’s own privacy policy also applies.

Information may also be used or disclosed with your instructions, to carry out agreed legal work, or where required or permitted by law. We do not make your enquiry or private portal documents publicly available.

Keeping information

We retain information for the purposes for which it was collected and for applicable professional and record-keeping requirements. Access controls protect private portal records. No internet service can guarantee absolute security.

Access, corrections and questions

Contact Daniel if you would like to request access to your information, correct it, ask about retention or raise a privacy concern. We will consider your request and explain any limits that apply.

daniel.brownlie@magpielaw.com.au
0493 730 206

Updates and external links

We may update this notice as the website and our services change. Links to other websites, including Google reviews, lead to services with their own privacy practices.